For our love of animals and our compassion for people, we strive to provide caring, collaborative and customized care for all.
Dr. Rachel Thomas, DVM, Owner
Pets: Albus, Beans, Nelson, Tye Rainbow Pinkie, Winchester, and Tara.
Dr. Rachel Thomas is a graduate of the Ontario Veterinary College. She has a keen interest in both medicine and surgery. She considers it a great privilege to provide care and support for her four-legged patients and their wonderful owners. She is also privileged to work with the amazing team of compassionate and dedicated animal lovers at Western Animal Clinic. Dr. Thomas shares her life with two dogs, two cats, two horses, two fantastic daughters and just one equally fantastic (and long-suffering) husband.
Dr. Izabela MacDougall, DVM, Owner
Pets: Sam and Nick
Veterinary medicine is not just Izabela’s job; it is her passion. She has always shared a special connection with animals and knew that she wanted to be a veterinarian as soon as she knew that was what you call an animal doctor. She spent her youth volunteering with animals and have many of my own. She grew up in Calgary and attended vet school at the Western College of Veterinary Medicine in Saskatoon. She graduated in 2002. She currently lives in London with her husband and two children.
She has spent more than 6 years of the last 10 years of her career working at Western Animal Clinic. The other time was spent working as a vet while following her husband to other parts of Canada and Australia while he completed his training. Her passions are preventive medicine and complicated medical cases. Dr. MacDougall’s patients and her benefit mutually from the special connection that a true animal lover has with animals. Above all, she values that clients trust her with the health care of their special family members.
In her spare time, Dr. MacDougall enjoys horseback riding, exercising, reading, and spending time and traveling with her family and friends. Dr. MacDougall considers herself very lucky to have the opportunity to be one of the owners and once again a part of this great family team. She looks forward to seeing you and your pets very soon.
Dr. Cheryl Austin, DVM
Pets: Bo, Chester, Sudz, and Geoffrey
Dr. Austin is a London native. She was raised here and left only long enough to attend the University of Guelph, graduating in 1991. She has called Western Animal Clinic her home for virtually her entire career.
As her family will tell you, she wanted to be a veterinarian from the time she could speak, and even today if asked if there was another career path she’d wished she’d taken, the answer would be ‘not a chance’! Dr. Austin loves that every day in general small animal practice is different and always full of excitement and challenge.
If you are looking for her, it seems there are only a few spots you should ever need to look. If she’s not at the clinic, she’s at the hockey arena, the football field or at the horse barn riding! Between veterinary medicine and being and full-time wife and mom, there isn’t much time left in her day!
Dr. Vera Pugh, DVM
Pets: Zip, and Kodiak
Born in London, Ontario and graduating from the Ontario Veterinary College in 1983, Dr. Pugh has divided her career between traditional veterinary practice in Canada and England; and humanitarian work with NGO’s, the UN and private enterprise in Thailand, Cambodia, the Ukraine and Latvia; and the International Committee of the Red Cross in Ethiopia, Pakistan, Sudan, Zimbabwe, Democratic Republic of Congo, Eritrea, Libya, and Nigeria.
She has worked with dogs and cats, horses, cattle, water buffalo, and camels. She is a member of the Canadian Veterinary Reserve and also a director of Docs4GreatApes, a not-for-profit charitable organization supporting projects that improve the health of the endangered great ape populations around the world along with the human communities that surround them.
Dr. Pugh continues to volunteer for the Red Cross in London and for the Fanshawe Yacht Club Sailing School while working part-time at the Western Animal Clinic. She lives on a small farm with 2 horses, Zip and Kodiak, and her husband, Jeff. Together they still find time to enjoy competitive orienteering and sailing.
Dr. Kaylie Wood, DVM
Pets: Phoenix (aka Kitten)
Kaylie grew up in a small town in southwestern Ontario. She fulfilled her life-long dream of becoming a veterinarian when she graduated from the Ontario Veterinary College in spring 2018. She is extremely excited to begin her career with the amazing team at Western Animal Clinic. Kaylie has special interests in nutrition, preventive medicine, and surgery. She believes in creating a personalized and collaborative approach to your pets’ healthcare.
In her spare time, Kaylie enjoys playing guitar, photographing wildlife, quilting and playing volleyball. She looks forward to meeting you and your fur babies!
Dr. Jeff Grams, BVSC
Dr. Grams grew up in Brisbane, on the east coast of Australia, and studied veterinary medicine at the University of Melbourne. He arrived in Canada in 2011 and spent 9 years working at a busy animal hospital in Toronto before moving to London with his wife in search of a quieter lifestyle.
Veterinary medicine was an easy choice for Dr. Grams as it combined his keen interest in science and medicine with his love of animals. He greatly values the relationships formed with pets and clients alike, and enjoys the new challenges that each day brings.
Outside of work, Dr. Grams particularly enjoys travel, yoga and photography. He is excited to join the family at Western Animal Clinic and is looking forward to meeting you soon!
Angela Hodgins, Hospital Administrator
Pets: Mackenzie, Percy, and Zack
With a love of animals since birth, Angela graduated from the Veterinary Technology program at Centralia College in 1993 and joined the Western Animal Clinic team as a Registered Veterinary Technician in 1994.
After dedicating 11 years to the “hands-on” care of Western Animal Clinic’s patients, Angela took on the management role of Hospital Administrator in 2005. Though most of her days are spent managing the inner workings of the clinic, Angela still very much enjoys lending a “technical” hand whenever needed.
As a London native, she shares her home with her husband and two children, along with her crazy labrador Mackenzie, and her two rescue cats Percy and Zack.
Erin, Veterinary Technician
Pets: Burt, Dave, Oxford & Sage
Erin first joined the staff of Western Animal Clinic in 2008 when she worked as a Receptionist / Vet Assistant for the summer between semesters of tech school. She graduated from the University of Guelph – Ridgetown campus in 2009 and immediately began work as a full-time Technician here at Western Animal Clinic. Later that same year she took her registration exam and officially became a Registered Veterinary Technician.
Over the last 6 years, Erin has appreciated the supportive learning environment that Western Animal Clinic offers not only its staff but its clients too. The one-on-one interactions with patients and clients alike are something she truly enjoys.
During her “off hours” you will find Erin spending quality time with her husband, their daughter, and son, two cats, and her family dogs – gardening, taking strolls around the town and savoring a cup of “Timmies” or two.
Ashlee, Veterinary Technician
Pets: Waiting for Mr/Miss Right!
Ashlee grew up in a small town just outside of London and got her start in Veterinary Medicine via a high school co-op placement. She quickly decided that the science behind the field would lead to a fulfilling career, and she hasn’t been disappointed!
Ashlee graduated from the Veterinary Technology Program at the University of Guelph – Ridgetown Campus in 2003 and has been with Western Animal Clinic since 2006. She enjoys coming to work each day, never knowing what cases will present themselves, and gets immense satisfaction from being able to collect all the information needed to help our veterinarians make a diagnosis (blood, urine, and x-rays, oh my!).
Currently, Ashlee is in between pets following the recent loss of her Pug but is patiently keeping her eyes open for just the right candidate to join the family. In her spare time she enjoys spending time with her husband and their two young children, gourmet cooking (but not baking!) and fostering her addiction to Pinterest.
Ashley, Veterinary Technician
Pets: The Boston Tea Party: Marley, Gerdie & Ari, and Soren, Eglantine, & Scuttle
Ashley attended the University of Guelph – Ridgetown Campus and graduated in 2007. As a Registered Veterinary Technician, she joined the team at Western Animal Clinic in 2010. Ashley loves working with cats and dogs, and all things technical within her role as Technician at the clinic.
When Ashley is not at work, you might spot her hiking with her Boston Terriers or enjoy the bike trails throughout London. She also loves exploring her creative side by painting, drawing, gardening, and dabbling in photography. On her downtime, she enjoys relaxing with her friends, family and her cats.
Veronica, Veterinary Technician
Veronica graduated from the University of Guelph – Ridgetown Campus in 2012 and went on to achieve her registered status in August later that year. In October of 2012, she joined Western Animal Clinic’s team of technicians and she continues to work here with us as well as at an emergency clinic in Brantford. Veronica currently lives in Woodstock and shares her home with her sister and her cat Felix. In her spare time, she enjoys playing sports and spending quality time with friends and family.
Caitlin, Veterinary Technician
Caity attended the University of Guelph – Ridgetown Campus and graduated from the veterinary technology program in 2011. She has worked as an RVT for the past 4 years. She joined the team at Western Animal Clinic in 2015 as a veterinary assistant to combine her love of working with pets and assisting clients.
When Caity is not at work she spends her time keeping her daughter, husband and black lab Optimus busy since none of them can sit still for too long! Optimus loves hiking, Avery loves swimming, Dan loves sports and Caity loves to join them. Caity loves all breeds of dogs and cats, but there is a soft spot in her heart for giant breeds!
Summer, Veterinary Technician
Pets: Chloe, Zoey, and Giles
Summer grew up in Dorchester, a small town just outside of London, where she had all types of animals, from hamsters to horses. Her love and compassion for animals began when she was young and knew having a career as a veterinary technician would be a great fit.
Summer graduated from the Veterinary Technology Program at the University of Guelph – Ridgetown Campus in 2016. She loves all the duties of being a technician, but she took a special interest in Dentistry and its importance to the overall health of animals. Not only does she like the technical aspect of being a technician, she also enjoys interacting and teaching clients about new products and the ever-changing aspects of veterinary medicine.
When not at the clinic Summer can be found with her fiance and their two dogs walking the many trails around London or snuggled up with their cat reading her newest novel. She also enjoys being outdoors, days at the beach and spending quality time with friends and family.
Ashley E., Veterinary Technician
Pets: Sophia and Leo
Ashley attended Northern College and graduated in the spring of 2018. Later that year, she wrote her international exam and became a registered veterinary technician. Ashley started at Western animal Clinic shortly after graduation. She shares her home with her two cats Sophia and Leo.
In Ashley’s spare time she enjoys being outdoors camping, hiking, and fishing, or staying in with friends. Ashley’s love for animals extends from dogs and cats to exotics.
Carlea, Veterinary Technician
Pets: The hobby farm! Which includes dogs, cats, exotics, ducks, chickens, sheep, and even a donkey!
Carlea graduated from Northern College in 2015, becoming a registered veterinary technician later that year. She then went back to school to complete a year of Wildlife Rehabilitation. Outside of work, Carlea keeps busy with her husband and all the pets on the hobby farm! When not with her furry family she loves to be outside in any weather but especially enjoys spending time fishing, taking scenery photos and being with friends/family.
Julie, Vet Assistant
Pets: Chloe, Megs, and Moe
Starting January 2000 Julie has been working at Western Animal Clinic as one of our Vet Assistants for 15 years now. After volunteering at the Humane Society, she knew that working with animals was the field she wanted to be in.
Julie helps out in many aspects of the clinic from helping our clients in reception and maintaining our inventory, to all over the clinic assisting the doctors and technicians with our patients.
With two children at home and three furry ones, Julie has plenty to keep her busy each day.